1 · SUBSCRIPTIONS
TacApp is sold as software-as-a-service on monthly or annual prepaid plans. Annual plans are offered at a discount to twelve months of the monthly rate. The exact price for each plan is shown at checkout and on our pricing page, and the price you see there is the price that governs.
2 · CANCELLATION IS AS EASY AS SIGNING UP
- You can cancel in the dealer admin panel — no call, no email, no retention conversation
- Cancellation stops future renewal charges
- You keep access until the end of the current paid term
3 · AUTO-RENEWAL, REMINDERS, AND PRICE CHANGES
Plans renew automatically unless canceled before the renewal date.
Reminders. We send a renewal reminder to your billing email at least seven (7) days before a monthly renewal and at least thirty (30) days before an annual renewal. The reminder states what renews, when, for how much, and how to cancel. Keep your billing email current — the reminder goes to the address on your account.
Price changes. If the price of your plan increases, we will tell you at least thirty (30) days before the increase takes effect. An increase applies from your next renewal and never during a term you have already paid for.
4 · REFUNDS
Monthly plans
Generally non-refundable for the current month after purchase or renewal, except where required by law or where we determine a billing error occurred.
Annual plans
A first annual purchase is fully refundable within fourteen (14) days, provided the tenant is still substantially unused. So that this is a test and not a judgment call, "substantially unused" means all of the following at the time you ask:
- fewer than 25 end-customer records created
- no messages or offers sent to end customers
- no waivers signed and no incident records created
If you are over one of these thresholds and still believe a refund is fair, write to us — we would rather hear the case than have you find out from a policy.
After the fourteen-day window, annual fees are generally non-refundable, but you will not be charged for the next term if you cancel before renewal.
Please contact billing at tacapp.io rather than raising a chargeback. We work in good faith on billing errors, and a chargeback costs us both more than an email does.
Processor fees
Where a refund is issued, we deduct the payment-processor fee we are unable to recover, where permitted by law, and the refund decision states the amount deducted.
5 · REQUESTING A REFUND
Email billing at tacapp.io from the account billing address with your business name and the reason. We acknowledge within two (2) business days and decide within ten (10) business days. Where we approve a refund, it is issued to the original payment method within ten (10) business days of the decision.
6 · SERVICE CREDITS
There is no service level agreement attached to this plan, and we would rather say that plainly than imply one.
What we do commit to: for an unplanned outage caused by us that makes the Service substantially unusable for more than eight (8) consecutive hours, we will issue a credit of one day of your subscription for each such period, applied to your next invoice, on request within thirty (30) days of the outage. One day of subscription means the monthly fee divided by thirty, or the annual fee divided by three hundred sixty-five, whichever plan you are on. Credits are the remedy for outages, and they are not a concession of liability beyond the Terms of Service.
7 · YOUR DATA ON THE WAY OUT
Cancellation does not put your data behind a paywall. You may export your customer list and related records at any time. We keep your tenant available for export for at least thirty (30) days after your subscription ends — for any reason, including termination by us for breach — at no charge, and we will not condition export on settling a disputed invoice.
Signed waivers and incident records remain in evidentiary storage for the retention period stated in Section 9 of the Privacy Policy, and you may request a full copy of them at any time, including after you leave, at no charge.
8 · CHANGES
We may update this policy; the "Last updated" date will change. Material changes are notified under Section 22 of the Terms of Service.
Contact: billing at tacapp.io, or contact at tacapp.io if you are not sure. Section 25 of the Terms of Service lists every address and what each is for.